Monday, 25 March 2013

Forking rubbish service

So at 9.30am last Tuesday morning I ordered two 35mm fork seals for my Guzzi from a Guzzi parts supplier beginning with an M, thinking that'd be plenty of time for them to turn up to fit on the weekend, seeing as I was also paying for 1st class postage. The bloke I spoke to just sounded a bit nonchalant, like he wasn't awake properly. "Should be able to get them out today mate.."

They eventually arrived on Thursday in the afternoon, and I put the packet to one side. Opened it Friday morning, fork seals weren't 35mm but 40mm. Called them. "You sure?" they asked. "They're all 35mm in the box here." "Yes mate, I've owned the bike for 22 years, I can tell at a glance, plus they've got 40mm written on them. Can you send the correct ones please, and special delivery so they arrive in the morning?" Well, after some mumbling and moaning about the post office (?) they said yes.

Anyway, they arrived this Monday morning, standard post, so couldn't fit them and couldn't go out on my bike yesterday as planned (though it was cold..). I'm aware mistakes can be made, but nowadays you have to do things right. Not impressed, and should have stuck with Gutsibits, who also advertise in the mag, so I'll be spending my money with them in the future.


Anonymous said...

Get em from instead. Fraction of the price and NEVER longer than a day to arrive, even if you order late in the pm.

ITALIAN MOTOR magazine said...

I did actually peruse their website but couldn't find the double lipped seal I needed, will try harder next time..

Anonymous said...

I find Gutsibits are definitely not a charity and are far from cheap but whenever I deviate away, I end up regretting it.

ITALIAN MOTOR magazine said...

None of them are cheap, but at least you want efficient service if you're spending hard earned cash, that's the way i see it